End-to-end IT Services

Sway Power consulting con provide that and more. We specialize in Network Support and all related computer networking services. We are committed to offering the best cost-effective IT solutions to our clients to improve their network systems.

Make your business more efficient with capacity and scalability it can count on.

Get 24/7 personalize business support from our team of technical specialists.

Be free of viruses, prevent downtime, and have a backup of your internet and important data.

FEATURES

Secure data, private network

Information Security System

Performance Reporting

Competitive Prices that suit your budget

24/7 Priority Technical Support

Scalable capacity

See details for features➙

IT Support Levels

With some variations, a typical IT Support infrastructure is usually organized around the following support tiers.

L1 Support
Basic help desk resolution and service desk delivery including:

  • Helpdesk support by phone email or ticket system

  • Remote desktop support

  • Inhouse technical support

  • Provide a guide for basic operations and general issues solutions.

  • Inventory maintenance and updates.

L2 Support
In-depth technical support including:

  • Support for specific application following previously created documentation

  • Create a documentation for issues with the applications and finish the previous documentation

  • Scale issues to level 3 support

L3 Support
Expert product and service support including:

  • Fix any hardware and software that has being escalated from previous support

  • Upgrade hardware and software following the timelines

  • Administration of Active Directory users and computers, DNS

  • Hardware updates and licences renewals (Sonicwall Firewall, Cisco switches, Access point controller and Access point)

  • Contact level 4 support to solve any related issues with software or hardware vendor under warranty.

Sway is the way!

At Sway Power Consulting we understand and serve the needs of your business, and the solutions we implement will provide you with the network services necessary to successfully grow your company.

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Products Overview

Network Management

  • 24/7 monitoring to identify any problems before they affect the users.

  • Keep track of the resources being used in the network and the assigning of those resources in an optimal way.

  • Optimal network maintenance by completing repairs, restoring systems and adding upgrades for coping with increased usage and traffic.

  • Performance analysis to track availability and performance of in use resources.

  • Notifications system designed to send alerts via multiple devices in response to specific scenarios if they arise.

Network Services

  • Support to proactively fix unexpected issues.

  • Daily, weekly and monthly report and control of every single issue. Virtualization management, data-center and complex network.

  • Prevent or fix Internet downtime.

  • Keep a backup of your internet in case of disaster.

  • Smart configuration for a better performance.

  • Block certain websites by categories such as malware.

  • Option to block specific websites like Facebook, Twitter, and YouTube, and you can do this by user or group of users.

VoIP

  • Video Calls:

  • Call Forward

  • Interactive Voice Response

  • Conference

  • Voice Mail

  • Fax to Email

Disaster Recovery

  • Manpower, processes, and the technology you need in order to restore your IT systems in the event of a crash.

  • Comprehensive disaster recovery and backup systems to ensure that you can get back on your feet as soon as possible.

  • Your backups remain constantly up-to-date with no time or effort on your part.

  • Back-up data in cloud-based system to ensure the timely recovery of information.

Migration to Cloud

  • Cloud service where employees can save their files and access them whenever from wherever, offering a solution for instant access to documents.

  • Colleagues can collaborate more easily and in real time. Workflow becomes more dynamic and streamlined than ever.

  • Support in every step of the way so no data gets lost and your employees feel at easy using the new software to make sure workflow is not interrupted.

Security Systems

  • High definition video starting from 720p to 1080p, capable of identifying faces, transactions, car tags, etc.

  • Monitor your property 24/7 and track your business’ sales to supervising the babysitter in real time; all that is possible through your smart device.

  • Installations and configuration of the cameras including includes linking the equipment to smartphones and tablets.

SEO

  • Consulting: In-depth analysis and research on your website’s metrics. Their goal is to make sound data-driven recommendations to improve your search engine visibility.

  • Auditing: identify technical and content issues that may be keeping your page low on search engine rankings.

  • Strategy: Plan for search engine optimization and carry out each component of the plan in a precise and measurable way to allow you to see how different tactics affect your site’s metrics.

  • Keyword analysis: Taylor keywords to draw the kind of visitor interaction you are looking for, whether it’s browsing or buying.

  • Link Building: Increase the number of quality backlinks to your page.

Web Design

  • Design and develop your website to increase your retention and give you a professional edge over the competition.

  • Experienced copywriters will ensure that your website’s copy is optimized for search engine ranking while remaining engaging in order to keep visitors there longer and more likely to return.

  • Improve HTML code of your site and de-cluttering your Content Management System (CMS) can help you stay on top of search rankings by reducing load times. We can help you identify and repair any inefficiencies in your CMS and code.

"A faster and more efficient network means your business will function in a more cost-efficient manner and that customers will be happier with the services your company provides."